Process Mapping Guide

Last Updated: February 15, 2024

What is Process Mapping?

Process mapping is a visual representation of the steps, activities, and decisions involved in a business process. It helps teams understand, analyze, and improve workflows.

Types of Process Maps

• Basic Flowchart: Simple visual representation of process steps
• Swimlane Diagram: Shows process steps across different departments or roles
• Value Stream Map: Identifies value-adding and non-value-adding activities
• SIPOC Diagram: High-level view of process elements

Creating a Process Map

1. Define the process scope and boundaries
2. Identify process steps and decision points
3. Arrange steps in sequential order
4. Add appropriate symbols and connectors
5. Review and validate with stakeholders

Best Practices

• Keep it simple and clear
• Use standard symbols
• Include all relevant steps
• Validate with process owners
• Update as processes change